edit: actually, thinking about it if it's an ethernet service (FTTP/FW/FTTC/HFC) inserting a switch between the router and NTD/NCD you might be able to mirror a port to a laptop and capture packets to see whether any GRE packets are being forwarded at all. That combined with the lag before the modem has deemed that the NBN connection is down, makes it far from ideal. So thinking of moving over to OPTUS from Telstra. Not sure how to address that. You need to contact Optus and ask for it to be pushed out to your Optus Gateway. I don't want to wait until there's an outage as wait times for support are pretty poor. There are no known hacks for the 5366 series. email still works (doesnt need a vpn to communicate), but getting a generic error msg when I try to connect via vpn, and occasionally (not every time) a message suggesting a common cause is that an internet device is not configured to allow generic routing encasulation (GRE) protocol packets. What kind of set-up are you running to use your own router if there's no bridge mode? Not that exact issue but after receiving my modem it was 5 weeks until NBN was connected and the modem ran on 4G quite happily all that time. Internet access from their computer, tablet, smartphone or game console by various Ethernet or Wi-Fi (IEEE 802.11n or 802.11ac) interfaces via an ADSL/ADSL2/ ADSL2+/VDSL2 and FTTH networks. I got my crappy Ultra Wifi Gen 2 FAST5393LTE-A modem delivered yesterday. Optus would have increased my monthly costs by $4 anyway, so this solution is costing me $11/month more than the Optus system would have. Is there a work around? and to control their energy consumption. The internet speed is really good and the router at least looks nice. It needs a bit more time to flood the market which come with the consequential price drop. Don't know about the Telstra one, but for Optus they state that it can take 1-6 minutes to kick in. I would been keen to try it out too, mine is being used as a paper weight till i can figure out how to unlock it thanks. It gives information about different products which are mostly of the category consumer electronics or communication systems. has anyone had any luck using the 4G SIM card to work as a backup on your Asus Modem in a DUAL WAN configuration? Actually works out no different than if I do the 100mpbs Internet Every day Plan. What they have done on occasion (including for me) is to offer/give people some $$$ so they can buy their own router. Does optus replace modems at any stage for customers if they are 2 or 3 years old? Completely happy with that. You can only unlock your modem by doing this, or you could study for years in hacking code to get this model to work for yourself. That's right but you can still use it in a multi-wan configuration, bridged VDSL and one extra router hop for 4G. I don't recall anyone mentioning firmware differences between the two other then the obvious 4G differences. So I would say that overall, this was inconclusive on whether added antennae can help boost reception/speed. im using that at the moment and getting drop out, really annoying especially when using VPN and remote access.Was hoping the optus modem would be more stable. Every time the NBN failed was after a lightning storm. Ive noticed when you login to the 5366tn there is an 4G option. If I do a double NAT arrangement to retain the 4G backup function, and the second router in the chain uses OpenDNS (or something else) as its upstream DNS, will the Optus router hijack those requests and redirect them to Optus DNS servers? I'm guessing you're on yours is still on the factory shipped v31. Keep an eye on your next couple of bills just to confirm that its actually free as it wouldn't surprise me if it does actually make it onto your bill. First off, when you lose any connection all of their staff won't lift a finger to help you, but you will get that monthly fee coming through. . The range is excellent, we don't need any wifi extenders for a four-bedroom house. Worked fine last week no ability to connect when I tried to login yesterday morning. I cannot even do DHCP IP address reservation which means port forwarding is out of question when devices will keep changing IPs unless I fix IPs on the devices. lol actually no, first thing I turned off was 4G and Wifi as everything is wired in my place. Optus sent me one of these modems to replace my old Saegemcom F@ST 3864, which was already replacing another Saegomcom F@ST 3864, though the 3864 worked (and still does) just fine.. If I cancel my Optus account will the 4G SIM card still work? My own experience, earlier this week after Optus completed the connection (some weeks after I started using it, but that's another story) and the modem switched to 4G backup in the process, once the NBN service was restored, it took the modem 7 minutes 32 secs for the modem to recognise the nbn WAN was present and then switch from 4G back to nbn. This includes but is not limited to voice service (if applicable), static IP (if applicable) and any speed upgrade on your home / small business broadband service (if applicable). Tried using my ALDI $99.00 whole year SIM card but alas, it won't work with my 5366 modem. Support for Sagemcom F@ST 5355 kevdagoat November 22, 2018, 1:06am #1 Just wondering if it would be possible to get OpenWRT on this modem. Does that mean this modem can do 4G as well? Then find network settings. Page 6: Description And Hardware Installation 2. broadband Internet and entertainment, The only way around this currently is to buy a whole new WiFI 6 router at around $700 on its own. Thanks to the innovative solutions designed and built by our people, we enable the greatest number all over the world to access broadband Internet and entertainment, Trust me, they really did fix it to the 5366 model, good luck trying to crack it and use it with other devices not approved by Optus Corp. we enable the greatest number all over the world to access We've had so many moments over the years where we nearly switched to a different ISP/RSP because of Optus' silly decisions. But I like the 4G backup of the 5366TN LTE. 50, 20. Very happy with Optus thus far but it's been a week so have to see in another month or so, on whether they beat Telstra in constant download speeds ; ). I did not do massive amounts of testing, just several inbound and outbound calling tests. Traceroute: C:UsersDonna>tracert 212.183.133.177. Thanks Gaming PC Specs: Tried updating the APN to yesinternet and rebooted.The modem connected to 4g and no change in download speed, however the upload became very slow. Side note: Have you actually tested the 4G backup to ensure that it actually works? But that's due to the failed 4G implementation within our area. Are they now giving the 4G one to all Optus customers or still specific? I am hoping the 12 mbps limit is only on the supplied Optus SIM card with nbn. I have an older one without the 4G. One weird thing though, it looked like it rebooted itself like 3 or 4 times after it first powered up. Interestingly Sagemcom don't even list this model on their AU, UK or US. Disappointing that the modem doesn't have a guest account option. Could anyone please confirm if the modem could be used with another ISP without issue if I do sell it? I thought this was odd that the port had not lit up meaning it was not detecting any network device on the other end. As I refuse to use any more optus modems (the latest wifi rendition is $253 according to their web site), I'm now using a D-Link DSL-3785, which syncs quite reliably at 50/16 or so. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Tested my laptop via telstra hotspot on my ph got in straight away. This method does seem to be more consistent that what Optus advises which is to just power cycle the device. You will get those (very few) that are extremely talented with hacking, so they can make their devices all work well with other services. 2. I'd be happy If I could at least put it in bridge mode and let my R7000 do the routing and handle my VPN connection into my home LAN when I'm out. You should never need to do a factory reset just to update firmware. The red light is flashing and i have the right hand orange light as a phone in brackets. I am on an older $90 100/40 NBN optus plan which I do not want to leave. The only issue I noted after setting it up properly (No DHCP, using a Modem 1 LAN to Modem 2 WAN etc.) Optus seem to stuff up the billing every time something changes. ABB have great support but they can't do much if the NBN infrastructure is bad. Once you get the modem, It's up to you to upgrade the firmware through their service. Whether your service actually works is not their concern. No problem with login, into my 5366 LTE Modem settings, like normal. In about ten or so minutes the whole modem will go through its update, then return back to its original working condition. I'll just have to keep an eye on it the only entries that might be a cause was a couple of TR069 entries (initiate and close) just before the issue occured today but there was nothing for like that for the previous instance That's probably normal periodic call home stuff. or does it happen as part of a reboot? Just let us know about it and share your knowledge with other users. Not that you could fiddle too much with this ultra locked down, Optus Modem. Thanks for the reply. I inserted the SIM but the 4G backup does not work. Maybe at 5 years? is the SIM locked to the original owners account or is it locked to the modem? Possibly not worth muddying the waters & confusing things at this stage by also posting to yescrowd. To change this system will cost over $1,500. Anyone had this issue? You should never need to do a factory reset just to update firmware. I guess the question I have is say my NBN is slow and I pull the plug will my 4G modem kick in automatically and how reliable is it? There is no option to disable the firewall on the router. Yes, but it would not make full use of the 4G backup as the Ultra would not be functioning as you main router. What's people's experience with using their own routers for home wifi? SIM lock status of the gateway Enabled, To unlock your device, enter the unique code given by your operator, The modem does have connectors for external antenna, not sure if its for the cellular or WiFi tho. Received from Optus and is 10 times better than the previous model. 4G backup won't work on a bridged device. official update on the optus forum now. Not sure what wan bypass is? @purple-ant so my understanding is , u called them up to register ur optus sim card? Enter Username or ID or Login, and Password given to you by your Internet Service Provider. Asked Optus to provide a NUC (network unlock code)ETA is 10 days. OK. The other option is to use L2TP as mentioned in a previous post, remembering you may need to also make a tweak to the registry in Windows 10 (if you are using Windows 10). I have no idea how many people use Optus overall. Has anyone used the sim on the modem provided on a portable Optus wifi modem like one below?https://www.optus.com.au/prepaid/mobile-broadband-devices/alcatel/mw41cl. https://yescrowd.optus.com.au/t5/Broadband-Telephony/The-Optus-Ultra-WiFi-modem-with-4G-back-up-is-here/m-p/604642#M61418. Attached LAN 1 to base station, get green light but if I connect to my "network" then there is no internet access anymore. Further details in the disclaimer. It should be locked to the modem type, not an specific individual modem. Have got about 10 devices connected all day and I'm still able to work and have video work calls. 5366 LTE only supports mini SIM.b. 1. I have searched and can see it has been asked with other modem models! I have been waiting 3 days for their case Manager .All in all there service isappalling. At least you got yourself a free spare modem. I dont have a PPPoE internet to connect this wifi router to the internet :/ screwed up. But does anyone know if it can be used with a Ubiquiti USG? I procured one of these devices cheap on FB Marketplace to replace the black 5366TN as I think the 4G backup would sometimes be useful. Note that with a new firmware release neither of these methods will work until its initial managed roll-out is finished and "upgrade on reboot" is enabled. Today, wanted to do some speed checks so I went into the internet connectivity settings and turned off the LTE backup option. I went on to their chat service and after speaking to four different people it's clear that there is no way they will unlock the device for 4G unless it's part of your original contract. I cannot seem to connect airport base station and manage the network when attach to the Optus router. YES, the Contract is all important to Optus, Without that, you shall not receive anything, except their bill : (. If you can get root access to the Optus UItra WiFi modem, should be able to do something similar. Instructions-Manual. Opening up their SIP to a single CG-NAT address to register on their SIP server would not only allow hundreds of customers access from that address, it wouldn't work when the SIP tried to initiate a call with the ATA. Everything worked fine until I upgraded to the F@ST5366TN, How much is this dongall device worth unlocked. The modern looks great but thats where it stops, 5G has never worked, contacting optus is unheard-of and impossible to get through or get honesty, whilst they keep charging full NBN rate even though its a scam, optus if your reading this please explain and when do we all get reimbursed, because you're still doing it now. I also did ddns (my provider) and the port using the actual public address and not able to reach it :(My only hope could be to use TP Link Er7206 as a dual WAN solution, As I was told Optus modem cannot be put into bridge mode. Old Software: SG4Y1L002039 GUI Version: 4.103.1. If its anything like the Telstra one then no. Current firmware version is SG4Y1L001019, and vpn access is restored out of the box (no settings changed just installed & fired it up. That version has been out for at least a couple of months. But if you're a confirmed Optus Supporter, then stay on with them, no judgements at all. Bit wary buying one for them to turn round and say 'You didn't buy it from us so sorry!'. No. Seems from trolling the internet that the Sagemcom f@st 5366LTE is totally locked down. Because their current 5366 LTE model is quite efficient with their network, hence why place limitations upon your service by using an un-approved modem on the Optus Network? Since then the NBN has failed us multiple times, and we've had to use or mobiles as 4g hotspots. Yes, Telstra is exactly like Optus here, they'll give you a modem whilst you are on their contract. Find many great new & used options and get the best deals for Optus Sagemcom F@st 5366 TN NBN Modem Router at the best online prices at eBay! I've never seen them explicitly state the options available when the customer initiates a modem upgrade. Telstra and several other providers are already doing this. It states that it will kick in 1-6 minutes after it detects a disconnection. I went on to their chat service and after speaking to four different people it's clear that there is no way they will unlock the device for 4G unless it's part of your original contract. Turned off the LTE backup option: //www.optus.com.au/prepaid/mobile-broadband-devices/alcatel/mw41cl it was not detecting any network device the... 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