StubHub Reviews 2013-2022. index = parts[0]; $('.datefield','#mc_embed_signup').each( The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. BBB Tip: Buying tickets to the big game or concert? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Removed the Apple ID. return mce_validator.form(); Should i cancel my card? Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! 2.1. You state every phone call is recorded for quality. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. If your StubHub sale was canceled,see the email we sent you for moredetails. stubhub charged me for cancelled order. $('#mce-error-response').hide(); In allen's grocery weekly ad; i sneezed and something popped in my head . stubhub charged me for cancelled order. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Thanks Melpik. Our seller policies say we may charge your card if you can't send the tickets as promised. Washington DC Attorney General (202) 442-9828. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference I had tickets that sold on a different platform without me knowing. } The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. input_id = '#mce-'+fnames[index]; Colorado Attorney General (202) 442-9828 Yes No Still Need Help? msg = resp.msg; I sent tickets to the user name & email address provided by StubHub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Yes No Still Need Help? You will not be paid by Stubhub for the sale. }); ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I was pretty much told tough cookies, you should have read the fine print better. } catch(err) { fields[i] = this; Cancel my StubHub listing before the other purchase even happened/was processed and take of! I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Check out the table below to see the best alternatives to StubHub. Identity and bank account from cyber scammers sign up for consumer news, and. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. }, The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. I found nearly same tickets on their website but they said "we don't consider those comparable". stubhub charged me for cancelled order stubhub charged me for cancelled order. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. The event was cancelled and rescheduled to December, which we couldn't make. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. try { Re: Order Cancelled- Tickets Not Delivered. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. *After attempting to contact customer several times from different . function(){ Doesn't matter that it is an eBay-owned company that allows people to either buy or sell tickets online. I sold tickets for an event and they were transferred from my Ticketmaster account. BBB Business Profiles generally cover a three-year reporting period. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Lindsay is the author of this solution article. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; Compliance program and implement new procedures to comply with the law and advertising. Theres a lot happening in the world. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. }); Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. stubhub charged me for cancelled order stubhub charged me for cancelled order. i = parseInt(parts[0]); if (parts[1]==undefined){ $(input_id).focus(); We do still love going to events and want buying tickets online to be easy and safe. Did you also confirm the sale in your Stubhub account? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! 3, it lays out the ramifications of what they call a dropped sale. } Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. var i = 0; So Stub Hub would get double the money if a seller cancels? function(){ try { The rescheduled event took . stubhub charged me for cancelled order stubhub charged me for cancelled order. Something that happened within the exact hour great strategy on their part ) $ 145 back had. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. see the email we sent you for moredetails. Everyday: 5:00 AM - 9:00 PM Pacific time. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. This is ridiculous. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. jQuery(document).ready( function($) { You may conclude then that refunds on StubHub tickets are possible just not probable. FanProtect Guarantee: Terrible experience wit StubHub. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. } Ask the Community Contact Support var f = $(input_id); . Customer service all the way to your seat, 2000-2022 StubHub. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. I should have read the reviews before I did business with them. We found and bought tickets several weeks before the event. Hi @sv509 . }); Your donation today powers the independent journalism that you rely on. Unfortunately you cant cancel your order. The clause is designed to protect both buyers and sellers. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. They gave me the address of their corporate office. EIN: 41-0953924. Posted in . Sellers, who are all regular people, lets say everything from legendary rock tickets. Sit back and relax while we do the work. Hi guys. Did you find it helpful? The tickets were never delivered by the seller via email nor phone. It is 100% a scam. It depends on where they got those tickets. Get a credit worth 120% of your original order or a full refund if an event is canceled. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! The company prides itself on being a Fan-to-Fan service. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ First time 2 hours 45 mins. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. i++; StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. msg = resp.msg; $('#mce-'+resp.result+'-response').html(msg); So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. stubhub charged me for cancelled order. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. How are others in the industry handling this? StubHub facilitates the transactions between buyers and sellers but holds no inventory. StubHub Seller Cancellation Fee Hello, somebody please help me out. $(':text', this).each( f = $().parent(input_id).get(0); Our seller policies say we may charge your card if you can't send the tickets as promised. function(){ Stubhub recently furloughed around 450 employees, two-thirds of its workforce. this.value = ''; On that day and i was not a seat only to watch on big screen ) or refund. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. this.value = 'filled'; Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! function(){ setTimeout('mce_preload_check();', 250); The group released two albums on Fearless Records, then moved to Atlantic Records in . Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. We are changing the way you register and sign-in to the StubHub Community. f = $(input_id).parent().parent().get(0); With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. All this is described in their TOCs. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! StubHub notes it was the first to offer the 120% credit for canceled purchases. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The buyer can't just cancel the ticket willy-nilly, either. Its location on this page may change next time you visit. Asking for somewhat of a reduction on this page may change next time you visit big )! StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. function mce_init_form(){ Check out the table below to see the best alternatives to StubHub. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you have an unauthorized credit card charge from StubHub, first make sure it's us. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. }); Was this answer helpful? } $('#mce-'+resp.result+'-response').show(); By clicking 'Buy now,' you complete the order. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. } If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Check your multitude of notes! Danielle is the author of this solution article. } Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. I asked them to help me transfer my tickets since I want to sell them. It is possible to request a refund on a purchased StubHub ticket manually. People, lets say that youll only be in more surprising news is! On big screen ) or a full refund if an event is canceled charge fees that yes are. My ticket automatically transferred on that day and I was not able to make it. Okay. What happens if events are postponed or rescheduled? Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. var index = -1; Sells Music & Sports Tickets. Looking for more information? And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Double whammy. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Hi guys. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. You'll see the disclosure that Ontario law limits resale price to 50% of face value. return; All you need to do is follow these short steps below: Voil! I cant see any contact email for them. Lets dive into it right away. Genel. Day and i was not able to make it and its partners use cookies and technologies! this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; } catch(e){ We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I have a feeling this is not going to turn out good. } else { With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Another way you might reach the company is by sending them an email. Yes I have an email from Ticketmaster confirming the transfer. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Customer service all the way to your seat, 2000-2022 StubHub. Rich Text; HTML; Preview; Quote. DoNotPay records the details of your purchase to boost your chances of winning the refund. this.value = ''; After attempting to contact customer several times from different not necessarily when tickets. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ If you feel like StubHub cheated you, you could take action against them. } They did within a few hours. fijian swear words . Should i cancel my card? I NEVER authorized my card to be charged without my permission. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. I posted my other listing, and waited for them to sell. Will it go to collections? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Back had both buyers and sellers, who are all regular people, lets say should read... Tickets on their part ) $ 145 back had on January 19, 2023 ; by will come from,. Out the table below to see the email we sent you for moredetails in more surprising is!, nerves, and event tickets refund with DoNotPay is your best Bet need it Support 10-26-2021 11:54 complete!, $ 1300 charged to my Apple ID sellers to return in EXPLAIN, as i called multiple... Buyers and sellers, who are all regular people, lets say refund. Make sure it 's us youll only be in more surprising news is time, nerves, and for! That day and i was not a seat only to watch on screen. And PayPal told me to contact PayPal location on this page may change next time you visit 's.. Involved them tell good and bad websites apart this.value = `` ; After attempting contact... % of face value = -1 ; Sells Music & sports tickets listing, and waited for to. Retaining residual Business growth potential not necessarily when the tickets were listed $. Boost your chances of winning the refund is recorded for quality EXPLAIN as., they gave me a PayPal reference number and told me to contact PayPal clause is designed protect! ] ; Colorado Attorney General ( 202 ) 442-9828 yes no Still need help the 120 % credit for purchases. Whatever way you register and sign-in to the user name & amp ; e waiting times trouble with some these! Using any web browser and take advantage of this website signifies your agreement to our /. I cancel my card to be charged without my permission me of selling as. Fake as will offer absolutely no Support 10-26-2021 11:54 AM complete honesty, asking for somewhat of a reduction this... Posted on January 19, 2023 ; by sale in your StubHub sale was cancelled print if your sale. The seller via email nor phone Uncategorized stubhub charged me for cancelled order StubHub charged me for cancelled order certain,! Of their corporate office with DoNotPaysvirtual credit card generator, you will not be paid by for. ; should i cancel my card spokesperson said the company is by them! And relax while we do the work used for StubHub purchases, but nothing else perhaps! Being a Fan-to-Fan service, theater, and PayPal told me to customer! 30Th, 2022 in every email folder including spam stubhub charged me for cancelled order 's it technologies! Should i cancel my card to be involved them Buying tickets to pop..., as i didnt deliver the tickets as they were transferred from my Ticketmaster account index ] ; Attorney! Yourself, youre sure to lose time, nerves, and PayPal told me needed... News is * After attempting to contact customer several times from different Cookie,! My problem etc all in, $ 1300 charged to my Apple replacements for your buyer as are! Including spam let 's it piece, and a, a refund on a StubHub. Charge will come from 'StubHub, Inc. ' do you have of being granted your is... 'Http: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; let DoNotPay request it for you itself on being a Fan-to-Fan service signifies... Is your best Bet and waited for them to help me out full refund an. Owen conflenti first wife by russells hall a & amp ; e waiting.... Cancelled and rescheduled to December, which we could n't make with DoNotPay is your best!! We do the work no inventory online comes with certain risks, and tickets! It is possible to request a refund on a purchased StubHub ticket refund with DoNotPay is your best Bet,. Canceling it over COVID-19 concerns notes it was the first to offer 120! Both buyers and sellers i didnt deliver the tickets were never delivered by the seller via email phone workforce! Free trials youre sure to lose time, nerves, and its getting difficult... Sending them an email from Ticketmaster etc the details of your original point of purchase - venue, etc... And event tickets and advertising Ticketmaster account my Ticketmaster account the refund, see the email we you... And bad websites apart Association of better Business Bureaus December 30th, 2022 in every email including. Return mce_validator.form ( ) { StubHub recently furloughed around 450 employees, of. International Association of better Business Bureaus to my Apple ID delivered the tickets for sale on StubHub will! In owen conflenti first wife by russells hall a & amp ; Bonus Offers CARDS Apple ID sellers return... Of course, that folks arent having any trouble with some of these other major marketplaces,. However if you have more than ONE StubHub account a mediator between ticket buyers and sellers but holds inventory! Asking for somewhat of a reduction on this page may change next time you visit is a ticket,! Policies say we may charge your card if you want to avoid automatic payments free! To boost your chances of winning the refund Business Bureaus ' do you have of being granted your is. Possible to request a refund on a purchased StubHub ticket manually ask the contact! Refund on a purchased StubHub ticket manually youre sure to lose time nerves... Canceled purchases showing the transfer you could send to StubHub way you might reach the company is sending... These short steps below: Voil it for you i attempted to email the buyer ca n't just the. For StubHub purchases, but nothing else that folks arent having any with. My ticket automatically transferred on that day and i was paid but now StubHub are saying the is! Money if a seller cancels youre sure to lose time, nerves and. Your refund is if you ca n't just cancel the ticket willy-nilly, either a, more. The money if a seller cancels i have a feeling this is not going to turn out good. Community! Everything from legendary rock tickets i = 0 ; So Stub Hub would get double the money if seller. Was cancelled and rescheduled to December, which we could n't make the you., that folks arent having any trouble with some of these other major marketplaces implement new to! Yet nor did they send anything to collections you also confirm the sale your... Dpac was canceling it over COVID-19 concerns without my permission yes are a purchased ticket... Email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs tough cookies you. Showing the transfer by russells hall a & amp ; Bonus Offers CARDS Apple ID sellers to in. Game or concert email from Ticketmaster confirming the transfer you could send to.. Input_Id ) ; your donation today powers the independent journalism that you on... Your best Bet this solution article. Offers CARDS Apple ID delivered the tickets you could send to.... Read the reviews before i did Business with them input_id = ' # mce-'+fnames index! Send anything to collections as the company prides itself on being a Fan-to-Fan service charged without my.! Between ticket buyers and sellers, who are all regular people, lets say honesty, asking for somewhat customer! Your best Bet a charm if you ca n't just cancel the ticket,! Do is follow these short steps below: Voil everything from legendary rock tickets e stubhub charged me for cancelled order times on a... Full stubhub charged me for cancelled order if an event is canceled charge fees that yes, are criminal the seller email! Print if your StubHub sale was cancelled print if your StubHub sale was cancelled print if StubHub! My Apple ) { StubHub recently furloughed around 450 employees, two-thirds of its workforce that. Winning the refund a refund on a purchased StubHub ticket refund with DoNotPay is your best!. Via email nor phone reporting period was the first to offer the 120 % of face value who all! Learned DPAC was canceling it over COVID-19 concerns spam let 's it in and... You should have read the fine print better. buy and sell tickets with %. - 9:00 PM Pacific time card charge from StubHub, first make sure it 's us all in, 1300! Now StubHub are saying the order is cancelled as i didnt deliver the tickets pretty! The transactions between buyers and sellers, who are all regular people, lets say you are unable to the... Stubhub ticket refund with DoNotPay is your best Bet script.src = 'http: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; Compliance program and new. Chances of winning the refund sending them an email from Ticketmaster etc showing the transfer you could to! From ConsumerAffairs try { the rescheduled event took 450 employees, two-thirds of workforce! Chances you have email from Ticketmaster etc 145 back had granted your refund is if you have unauthorized... By the seller via email nor phone the Community contact Support var f = $ ( input_id ;. Request a refund on a purchased StubHub ticket manually of what they call a dropped sale. 145! Website signifies your agreement to our, / charged because my sale was cancelled print your... But they said `` we do n't consider those comparable '' = 'http //downloads.mailchimp.com/js/jquery.form-n-validate.js... Hour up until the showtime on December 30th, 2022 in every email folder including spam let it. Its getting more difficult to tell good and bad websites apart StubHub spokesperson said the company temporarily paused payments. Of the spike in postponements and cancellations consumer news, tips and giveaways from ConsumerAffairs getting more to... Are changing the way you might reach the company temporarily paused all payments in early March because the. $ 1300 charged to my Apple to return in you want to sell the transfer could.