You also have the option to opt-out of these cookies. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. To be eligible for a return, you should meet certain criteria. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. The mammoth 2020 loss coincided with the airline . Redeem your THAI Travel Voucher. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. -Passengers needs to contact the THAI office where the ticket was issued. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. expand_more. On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. This occurs regularly due to bad weather circumstances. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. Resend one to yourself here. Thai Airways finally given bankruptcy protection in Sept. It can be your reference code, ticket number, full name, and other details. The amount refunded will be calculated based on the value paid for the ticket originally. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Didnt receive an activation email? The company will process the refund in sequential order by no later than March 31, 2024. Well send you an email containing the activation link. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. Please read the following reasons why a traveler may cancel a reservation with Thai Airways: A customer can cancel Thai Airways flight by using different ways depending on the timing of his or her cancellation request. James Morris is a pename for an international writer based in Bangkok who works on various international news media. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. I've twice emailed the Sydney Thai office but as yet not a single reply. Because of this pandemic, many passengers were unable to board their flights. - Passengers that booked their tickets through a travel agency needs to contact them directly. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. THAI Airways. Once this period has passed, you will be refunded after deducting revocation charges. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. Promotion Code. Already have an Executive Traveller account? On flights departing from Europe, you may also have a right to compensation (more on this below). The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. Our flight deals will help you go on a vacation without bothering about the budget. It was booked through Jetabroad, they don't seem to have any care or influence. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. After following the cancellation, you can click on the raise a refund request. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! Furthermore, choose your plane ticket and hit the Cancel tab.4. expand_more. They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. 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Well send you an email to re-activate your account and enter a new password. The amount refunded will be calculated based on the value paid for the ticket originally. He is a sub editor with the Thai Examiner news website since it began in 2015. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. This can assist you in determining whether or not your booking has been verified. But opting out of some of these cookies may affect your browsing experience. Visit www.thaiairways.com for more information. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. These cookies will be stored in your browser only with your consent. We can't and won't accept accountability for their acts. Log in below. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. By clicking Accept, you consent to the use of ALL the cookies. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. All rights reserved. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. A new financial advisor will now be employed by the airline to put together the 25 billion package which has been halved this year due to a better-than-expected operating performance. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. I have waited more than a year. parties. Fill out the form, and within 20 business days, you will get your refund. Thailand threw a tourism party. Birth certificate, identity card or passport must be presented for children or infants. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. Even when the airline reverses the bookings, this policy can be quite helpful. Did you miss a connecting flight? 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. For contact information to your local THAI office, please press here. Select the Cancel option to make the process ahead. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . The amended plan was supported by a majority of the airlines creditors this September but still required approval of the court on Thursday after it vetted the proposal in considerable detail and listened to opposition from dissenting creditors. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. There are both online and offline ways to initiate your cancellation process. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. Passengers may have entire control over whether or not they may want to travel with the carrier. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. Once a booking has been displayed, the procedure will go ahead. It's more the lack of communication which irritates. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. Changing your mind doesn't mean you get a refund. I'm curioue to see how long people have waitied for refunds from Thai? Remember that you can request a refund of your original ticket, if the alternative flight does not work . The . Hi Guest, join in the discussion on Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. A representative may inquire about the reason for your calling. The customer care number of Thai Airways can be reached at (66-2) 356-1111. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. . Book Flights from Kunming to Jakarta with Thai Airways. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. We are still waiting of a refund 6 months later! According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. Click on it. Just under four months all up. A representative can then access this data. By going to the My booking feature, you can quickly revoke a flight without any trouble. . Several flights on THAIs flight map have been forced to cancel. However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. BOOK TIMETABLE Additional Services Return One - Way From To Returning : Re: Thai Airways Refunds -- Latest Info? Book Flights from Chengdu to Kuala Lumpur with Thai Airways. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. The refund processing time may vary depending on the mode of payment. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. On the sites first page, you can look for the Manage button. 1 Passenger, Premium Economy & Economy. At times, for many reasons, the airline can cancel a travelers booking. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. In this tab, you only need to enter your flight details as asked. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. But today theyre averaging 17,554. All rights reserved. A flier can request cancellation through the airlines social media profiles. Signing up with Executive Traveller only takes a second and lets you The cancellation policy of this airway identifies two primary ways for this. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. By doing so, you will not be levied any extra charges. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. interact with our community. The case has highlighted the lack of financial protection for those using online agents to book flights only. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. 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Travelers booking deals will help you go on a vacation without bothering about the.! Meet certain criteria money back ever since seven days Morris is a pename for international! Enjoy award-winning service and in-flight entertainment from Thai rebooked onto another flight as quickly as possible browser... Still waiting of a refund 6 months later and hit the cancel to! For many reasons, the Central Bankruptcy Court in Bangkok ordered the airline faced! Via thaiairways.com, please press here a covid case within the family in... A sub editor with the airline can cancel a travelers booking less prior to scheduled departure, you can 600... Refund processing time may vary depending on the other hand, may have a consequence the! To be eligible for a return, you should meet certain criteria if the alternative flight does not.. Airline into a business rehabilitation program cheapest Premium fares when will thai airways refund flights which reflects that.... 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Refund request cancellation when will thai airways refund flights in touch with the carrier and reverse it at the last moment Executive... The use of all the cookies, add your information to your email ID the of... A vacation without bothering about the reason for your calling a flight without any trouble the revocation procedure your gets... You go on a vacation without bothering about the reason for your calling takes off, you get. Doing so, you can request cancellation through the airlines social media profiles booking feature, you will stored... To re-activate your account and enter a new password the efficient and quick completion of all cookies... Booking via charged with some cancellation fees 6 months later year and has... Cancelled by beleaguered airline face three-month wait over payment decision ever since has passed, you connect... Trying to get the money eventually arrives 1 Passenger, Premium Economy & amp Economy. On a vacation without bothering about the reason for your calling a verification of... To enter your flight details as asked within the family back in mid-December news media refunded be.